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Frequently Asked Questions

When is the best time to move?

Allied Pickfords provides local, domestic and international removal services year-round to ensure that you can move when it is convenient for you. However, the busiest times for moving companies are during the summer months when many corporate and government organisations relocate their staff.

When moving it’s important to consider all the factors, including cost and your family, work and school schedules when deciding on the best time for you to move. It is important that you allow enough time to perform all pre-move activities so Allied Pickfords can schedule your move around your specific requirements.

How long will the move take?

The length of time from the moment you pick up the telephone to call Allied Pickfords or submit your online request for a quote until move completion can vary considerably depending on your destination and when you are moving. During the busy summer months, it is realistic to add several days to any length estimation.

However, once a consultant has visited your home, taken an inventory and provided a quote which has been accepted, the uplift and transportation of domestic consignments will be generally be undertaken within two to six weeks. The uplift and transportation of international consignments will generally be undertaken within four to twelve weeks and our team will be able to give you more information depending on your requirements.

Please note that customs and quarantine requirements in individual countries vary considerably and the timeframes surrounding clearance are entirely up to the applicable officials. Ensuring you have followed all rules regarding the importation of household goods will go some way towards expediting this process.

Who will look after my goods in transit?

For local and domestic relocations, Allied Pickfords’ nationwide network of 10 branches ensures you are dealing with one company for your move and no third parties.

The Allied Pickfords International Network encompasses Allied Pickfords offices and preferred agents in over 200 countries, meaning your goods are in our possession from the moment they leave your old home until the moment they reach your new one.

Every member of the Allied Pickfords International Network is required to abide by the requirements of the Allied Pickfords Global Service Charter which covers areas such as the presentation of employees and vehicles, communication standards, the condition of facilities, packing materials used, import procedures, customer surveys, claims and complaints.

The Global Service Charter ensures that you will receive the same level of service at origin and destination, no matter where in the world you are.

How can I ensure my children are not upset by the move?

For some children, the prospect of a new school, new friends or even a new bedroom can be daunting. Talk to your children about your move and get them used to the idea in advance. There are many good websites and books that touch on the best way to handle children during a move. Make sure to:

  • Involve your children in the planning process
  • Help them learn about the new community where they will be living
  • Let them be honest with you about how they are feeling
  • Explain the concept of moving to young children by demonstrating with dolls, boxes and a toy truck
  • Above all, keep your children safe on the moving day and reassure them that you’re in this adventure into the unknown together

Do all removal companies use the same packing materials?

No. Allied Pickfords provides specially researched and designed wrapping and packing materials. Availability of certain materials varies by country, but in general we have a number of specialised cartons for common items such as books, toys and normal home contents. In addition, most locations have both flat and standing wardrobes for clothing.

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Allied Pickfords also provide a “Parts Box” carton which is the last carton packed and the first carton unpacked. This carton is usually used to pack the kettle, tea, coffee, mugs, remote controls, toilet paper, and all those things you don’t want to be searching for when you first arrive at your new home.

Allied Pickfords also provides specialist packing materials such as wine cartons with polystyrene inserts, painting or mirror cartons, flat screen television cartons, golf club cartons, bicycle cartons and wooden crating for larger items.

On the day of your pre-removal survey, the consultant compiling your inventory will identify any items requiring this specialised packing and ensure it is provided.

Can Allied Pickfords help us settle into our new home?

As part of Allied Pickfords’ standard services, during the delivery process we will position your furniture where you want it in your house and unpack all your cartons to bench top level (where the cartons were packed by Allied Pickfords removalists).

If any additional assistance is required such as stocking cupboards, making beds, connecting audio-visual or IT equipment, or setting up a new kitchen we can arrange this for you.

Allied Pickfords can also arrange cleaners and general handyman assistance depending on your requirements. Ask your Sales Consultant about what else we can do to ensure you settle into your new home as soon as possible.

What range of removal services does Allied Pickfords offer?

Allied Pickfords offers a wide range of services to make your move simple and stress free. These include:

  • Door-to-door services to anywhere in the world
  • Short-term and long-term storage
  • Transit insurance with a variety of extensions including storage, mechanical and electrical derangement, pairs and sets, mould and mildew and packing and moving costs
  • Special crating and casing for especially valuable items
  • Special assistance for transportation of pets and vehicles
  • Moving out or settling-in services such as cleaning or handyman needs
  • Optional relocation services such as home searches, school searches, spousal career counselling, cultural briefings and orientation

Can I take my vehicle with me?

Yes. Within New Zealand, Allied Pickfords uses specialist vehicle relocation companies to make sure your car gets to your new location, even if you don’t want to drive it there.

Internationally, vehicle regulations can vary from country to country and they tend to be highly detailed in terms of paperwork, regulations and procedures. Before sending any vehicle overseas, be sure to check with your local Allied Pickfords Office regarding special requirements and points to consider.

The local embassy of the destination country will also be able to assist. It is a good idea to request regulations in writing. If there are any doubts or concerns about what is or is not allowed, we can assist in checking at the destination with reliable sources.

Can I take my pet with me?

Yes. Within New Zealand, Allied Pickfords employs specialist partners to assist with pet transportation. Internationally, as with vehicles, the regulations vary greatly from country to country and the importation of pets or animals is carefully monitored at your destination. Make sure you are aware of the rules before committing to transport your pet! Also, be aware of inoculation and quarantine requirements.

Are there any things I should not ship or cannot take with me to my new home?

Most carriers have restrictions relating to safety and security. While countries differ, the Prohibited and Dangerous Goods List may give you an idea of what items are generally discouraged for shipment. This applies to goods packed by you or by Allied Pickfords. Download the Prohibited and Dangerous Goods list for more information.